Profile of Sarah Denness

Sarah Denness Customer Experience Advisor
20 years experience 0 projects worked Torquay
$220.00 /hr $0 earned
Brand DevelopmentConsumer ResearchMarketingPitch WritingProposal Writing

I can help you to increase sales by driving more repeat purchases, more customer referrals, and faster customer acquisition. I have 20 years’ experience in B2B and B2C sales and marketing, grounded in a professional background of healthcare delivery and management.

I offer bespoke solutions, tailored to your goals, your circumstances and your budget. This can include entire programs of work, modular programs that can be built on over time, or one-off interventions (such as tender writing and pitch preparation).

My ultimate goal is to help you understand your customers better, then work with you to design and implement tools and interventions that deliver a tangible and valuable output.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Enterprise Sales and Relationship Manager

    Konekt Australia Pty Ltd

    October 2009 - July 2015

  • Head of Customer

    Konekt Australia Pty Ltd

    July 2015 - Now

    Reporting to the CEO, and leading a multi-talented team, I am responsible for:
    – delivery of sales targets for the business, incorporating new business acquisition and enterprise relationship management of existing customers;
    – management of existing Product and Service portfolio, to ensure current and new products deliver market share growth and are future-ready;
    – contract management, including large government and corporate contracts;
    – marketing and engagement with our entire chain of consumers – B2B (government and corporate), B2B2C (government), and B2C

Education

  • Graduate Diploma of Business Administration

    Deakin University

    March 2006 - November 2009

  • Advanced Negotiation

    Scotworks

    November 2015 - November 2015

  • Leading in Turbulent Times

    Harvard Club of Australia

    July 2015 - July 2015

  • Certificate in Customer Experience Strategy and Design

    RMIT

    July 2018 - October 2018